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Almadina
Contributor
Mensaje 1 de 3
‎01-08-2022 09:27 AM

SOLICITO REEMBOLSO INMEDIATO

Ir a solución

Me habéis cobrado 109,95 € sin mi consentimiento.

Solicito el reembolso del dinero que habeis cobrado o por lo contrario tendré que hacer una denuncia 

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1 SOLUCIÓN ACEPTADA

Soluciones aceptadas
ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎01-10-2022 12:35 AM

Re: SOLICITO REEMBOLSO INMEDIATO

Ir a solución

Hola @Almadina ,

Eso puede suceder si Ud. no desactivó el servicio de renovación automática.

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para poder solicitar el reembolso del cargo, es necesario entrar en contacto con un representante del Soporte de McAfee:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Esperamos que esta información le sea útil.

Ver la solución en mensaje original publicado

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2 RESPUESTAS 2
Rajiv_s1
McAfee Retired
McAfee Retired
Mensaje 2 de 3
‎01-08-2022 10:05 AM

Re: SOLICITO REEMBOLSO INMEDIATO

Ir a solución

¡Saludos de McAfee!

Lamentamos las molestias. La línea de soporte para España solo está abierta durante el horario comercial, así que comuníquese con ellos durante el horario comercial. Ellos le ayudarán a procesar su solicitud.

Soporte: 901120175

Alternativamente, siempre puede comunicarse con el soporte por chat utilizando el enlace a continuación para obtener asistencia técnica.

Soporte de McAfee

Nota: hemos utilizado el traductor de Google para traducir el mensaje anterior

Saludos,
Rajiv S

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎01-10-2022 12:35 AM

Re: SOLICITO REEMBOLSO INMEDIATO

Ir a solución

Hola @Almadina ,

Eso puede suceder si Ud. no desactivó el servicio de renovación automática.

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para poder solicitar el reembolso del cargo, es necesario entrar en contacto con un representante del Soporte de McAfee:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Esperamos que esta información le sea útil.

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