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asl9696
Contributor
Mensaje 1 de 2
‎06-12-2018 10:49 AM

SOLICITO REEMBOLSO ANTIVIRUS MCAFEE LIFESAFE

Buenas tardes,

Compré hace dos semanas el Lifesafe, pero desde entonces estamos intentando instalarlo y ha sido imposible. Da problemas constantemente, incompatibilidades, etc. Nos dijo que faltaba la actualización KB3033929, la hemos instalado pero nada.

Incluso hemos probado con la herramienta técnica que ofrecéis en el soporte, pero nada.

Necesitamos el equipo para trabajar y dado que ya no sabemos qué más hacer hemos comprado otro antivirus, con lo que no vamos a usar el Lifesafe.

Solicito la devolución del dinero. Qué pasos hemos de seguir?

Gracias.

1 persona encontrado con este problema.
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1 RESPUESTA 1
ivanela_i
McAfee Employee
McAfee Employee
Mensaje 2 de 2
‎06-21-2018 12:08 AM

Re: SOLICITO REEMBOLSO ANTIVIRUS MCAFEE LIFESAFE

Estimado clente como puedo ver usted ya contacto con nuestro servicio, y su problema a sido resuelto pero si tiene mas preguntas nos puede contactar de Lunes a Viernes ; de 09.00 a 18.00.

 

Teléfono: 901 120 175

Chat : http://service.mcafee.com

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