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VivianaTibau
Contributor
Mensaje 1 de 2
‎01-11-2022 08:02 PM

Renovación Automatica no Deseada y Reembolso

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No deseo renovar mi suscripción a Mcafee por lo que me gustaría solicitar un reembolso ya que no tengo suficiente dinero para pagar la suscripción. Ya fue desactivada la Renovación Automática, quiero cancelar mi suscripción a Mcafee y solicito el reembolso del valor que se cobró por la Renovación Automática.

Gracias.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 2 de 2
‎01-12-2022 12:21 AM

Re: Renovación Automatica no Deseada y Reembolso

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Hola @VivianaTibau ,

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para solicitar el reembolso del cargo, es necesario entrar en contacto con un representante del Soporte de McAfee por teléfono o chat:

Link de chat:

https://service.mcafee.com/webcenter/portal/cp/home/contact

Nuestros números de atención y servicio al cliente:

Ecuador 888-889-6983

Esperamos que esta información le sea útil.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 2 de 2
‎01-12-2022 12:21 AM

Re: Renovación Automatica no Deseada y Reembolso

Ir a solución

Hola @VivianaTibau ,

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para solicitar el reembolso del cargo, es necesario entrar en contacto con un representante del Soporte de McAfee por teléfono o chat:

Link de chat:

https://service.mcafee.com/webcenter/portal/cp/home/contact

Nuestros números de atención y servicio al cliente:

Ecuador 888-889-6983

Esperamos que esta información le sea útil.

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