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PenatDA010001
Contributor
Mensaje 1 de 4
‎03-18-2022 05:28 PM

Reembolso

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Buenas noches

Me gustaría solicitar un reembolso debido a que el programa McAfee Safe Connect no funciona para nada, a cada momento me da un mensaje que hay un fallo, la compra la realice el día miércoles 16 de marzo de 2022.

Que documento debo presentar y cual es el proceso para el reembolso?

Desde ya, Gracias.

1 persona encontrado con este problema.
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2 SOLUCIONES ACEPTADAS

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PenatDA010001
Contributor
Mensaje 3 de 4
‎03-19-2022 07:10 AM

Re: Reembolso

Ir a solución

Buenos días, la compra la realice online, por lo tanto, yo no estoy en España y no puedo marcar ese numero de teléfono. Existe otra  alternativa para iniciar el proceso de reembolso?

El Número de confirmación de pedido CS2981994703 

Ver la solución en mensaje original publicado

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 4 de 4
‎03-21-2022 01:24 AM

Re: Reembolso

Ir a solución

Hola @PenatDA010001 ,

Puede comuncarse por chat o marcando el número que corresponde a su ubucación actual si está en la lista:

Link de chat:

https://service.mcafee.com/webcenter/portal/cp/home/contact

 

Nuestros números de atención y servicio al cliente:


Argentina: 0800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 01 800 518 1006

Ecuador 888-889-6983
España: 901 120 175
México: 800-123-3264

Perú: 0-800-53893
USA – Puerto Rico: 1-888-847-8766

Ver la solución en mensaje original publicado

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3 RESPUESTAS 3
Sudharsanam_G1
Moderator
Moderator
Mensaje 2 de 4
‎03-18-2022 06:05 PM

Re: Reembolso

Ir a solución

Hola @PenatDA010001 

¡Saludos desde McAfee!

La línea de soporte para España solo está abierta durante el horario comercial, así que contáctelos durante el horario comercial. Ellos le ayudarán a procesar su solicitud.

Soporte : 901 120 175

Alternativamente, siempre puede comunicarse con el soporte de chat utilizando el siguiente enlace para obtener asistencia técnica.

Soporte de McAfee

Nota: Hemos utilizado el traductor de Google para traducir el mensaje anterior.

Saludos,
Sudharsanam G

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PenatDA010001
Contributor
Mensaje 3 de 4
‎03-19-2022 07:10 AM

Re: Reembolso

Ir a solución

Buenos días, la compra la realice online, por lo tanto, yo no estoy en España y no puedo marcar ese numero de teléfono. Existe otra  alternativa para iniciar el proceso de reembolso?

El Número de confirmación de pedido CS2981994703 

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 4 de 4
‎03-21-2022 01:24 AM

Re: Reembolso

Ir a solución

Hola @PenatDA010001 ,

Puede comuncarse por chat o marcando el número que corresponde a su ubucación actual si está en la lista:

Link de chat:

https://service.mcafee.com/webcenter/portal/cp/home/contact

 

Nuestros números de atención y servicio al cliente:


Argentina: 0800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 01 800 518 1006

Ecuador 888-889-6983
España: 901 120 175
México: 800-123-3264

Perú: 0-800-53893
USA – Puerto Rico: 1-888-847-8766

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