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ntyt
Contributor
Mensaje 1 de 3
‎10-28-2021 10:40 AM

Reembolso

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Hola, 

No estoy satisfecha con mi suscripción y solicito un reembolso. La primera vez que me suscribí fue el 10 de noviembre de 2020 y el número de pedido era este: CS2630367199. El 10 de octubre de este año me cobraron la suscripción anual y me gustaría cancelarla. Además me gustaría saber si he cancelado mi pago automático correctamente.

Gracias

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1 SOLUCIÓN ACEPTADA

Soluciones aceptadas
ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎10-29-2021 12:28 AM

Re: Reembolso

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El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Su solicitud ha sido procesada - el número es el siguiente: 1-87400311

Si tiene alguna duda sobre la solución de la solicitud, por favor entre en contacto con Soporte e indique el número de arriba:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Ver la solución en mensaje original publicado

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2 RESPUESTAS 2
AvinashP
McAfee Retired
McAfee Retired
Mensaje 2 de 3
‎10-28-2021 11:00 AM

Re: Reembolso

Ir a solución

Hola @ntyt,

Lamentamos mucho la situación, sin embargo, no tenemos la opción de procesar su solicitud de reembolso a través del portal de la comunidad. Le rogamos que se ponga en contacto con nuestro equipo de soporte en el teléfono 901120175 (España), de lunes a viernes en horario comercial.
También puede ponerse en contacto con nuestro equipo de soporte por chat accediendo al enlace a continuación.
Soporte de chat de McAfee 

Nota: utilizamos el traductor de Google para traducir este mensaje.

Gracias,
Avinash.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎10-29-2021 12:28 AM

Re: Reembolso

Ir a solución

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Su solicitud ha sido procesada - el número es el siguiente: 1-87400311

Si tiene alguna duda sobre la solución de la solicitud, por favor entre en contacto con Soporte e indique el número de arriba:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

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