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Jose2396miranda
Contributor II
Mensaje 1 de 6
‎04-23-2021 10:38 AM

Reembolso.

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Buenas tardes mi nombre es José Eliud Miranda Castillo y mi correo electrónico es **personal information omitted** 

Se me ha descontado de mi tarjeta la suma de 79.99 con razón de pago a McAfee antivirus 

yo no he realizado esta compra y se descontó automáticamente  y no se me envió a mi correo ninguna notificación para activar ni reanudar mi licencia anterior.

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2 SOLUCIONES ACEPTADAS

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Rajiv__s
McAfee Retired
McAfee Retired
Mensaje 2 de 6
‎04-23-2021 02:05 PM

Re: Reembolso.

Ir a solución

Hola @Jose2396miranda 

Usamos el traductor de Google para publicar este mensaje. Lamentamos las molestias, ya que no es posible procesar el reembolso a través de la comunidad. Acceda al enlace a continuación para ponerse en contacto con nuestro soporte de chat para procesar su solicitud de reembolso. Asegúrese de tener su ID de pedido o la dirección de correo electrónico registrada con McAfee.

Soporte por chat

Gracias,
Rajiv s

Ver la solución en mensaje original publicado

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Jose2396miranda
Contributor II
Mensaje 3 de 6
‎04-24-2021 08:52 PM

Re: Reembolso.

Ir a solución
No he podido comunicarme con soporte por chat, en otra ocasión me fue facil pero esta vez no puefo hacerlo trato de hacerlo pero no me permite.

Ver la solución en mensaje original publicado

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5 RESPUESTAS 5
Rajiv__s
McAfee Retired
McAfee Retired
Mensaje 2 de 6
‎04-23-2021 02:05 PM

Re: Reembolso.

Ir a solución

Hola @Jose2396miranda 

Usamos el traductor de Google para publicar este mensaje. Lamentamos las molestias, ya que no es posible procesar el reembolso a través de la comunidad. Acceda al enlace a continuación para ponerse en contacto con nuestro soporte de chat para procesar su solicitud de reembolso. Asegúrese de tener su ID de pedido o la dirección de correo electrónico registrada con McAfee.

Soporte por chat

Gracias,
Rajiv s

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Jose2396miranda
Contributor II
Mensaje 3 de 6
‎04-24-2021 08:52 PM

Re: Reembolso.

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No he podido comunicarme con soporte por chat, en otra ocasión me fue facil pero esta vez no puefo hacerlo trato de hacerlo pero no me permite.
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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 4 de 6
‎04-26-2021 12:04 AM

Re: Reembolso.

Ir a solución

Por favor asegúrese de entrar en contacto durante el horário laboral:

España: de Lunes a Viernes; de 09.00 a 18.00

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 

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Jose2396miranda
Contributor II
Mensaje 5 de 6
‎04-27-2021 04:53 AM

Re: Reembolso.

Ir a solución

Ya trate la manera de comunicarme por medio de soporte de chat, pero no me es posible únicamente me permite crear una solicitud, de la cual no recibo ninguna respuesta.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 6 de 6
‎04-27-2021 05:45 AM

Re: Reembolso.

Ir a solución

Lamentamos saber que no haya podido comunicarse con Soporte por chat - por favor use el número telefónico proporcionado arriba para entrar en contacto con un representante.

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