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Sarataborda
Contributor
Mensaje 1 de 3
‎07-15-2021 02:24 PM

Reembolso sin solución

Ir a solución

Agradezco que alguien se comunique conmigo de forma urgente para el reembolso del dinero por renovación automática, ya que me respondieron con un numero de telefono de España cuando vivo en Colombia y no me he podido comunicar y adicional el link de chat que dan como solución nunca dirige a un agente.

Solicito respuesta urgente a mi requerimiento, adicional quiero para eliminar mi tarjeta de crédito también, en caso de la misma respuesta que a mi requerimiento anterior (y por lo visto el de otros usuarios también) voy a poner la queja en la entidad pública respectiva por negligencia y poca celeridad en la respuesta a mi requerimiento.

 

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1 SOLUCIÓN ACEPTADA

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎07-16-2021 12:21 AM

Re: Reembolso sin solución

Ir a solución

Lamentamos saber que no haya podido entrar en contacto con el Soporte de McAfee para solicitar su reembolso desde su país.

El número telefónico del Soporte en Colombia es el siguiente: 1 800 518 1006

Para entrar en contacto por chat, es necesario ir a http://service.mcafee.com, elegir su región y el tema de su solicitud y a continuación, seleccionar la opción de chat para contactarse con un agente del Soporte.

Esperamos que esta información le sea útil.

Ver la solución en mensaje original publicado

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2 RESPUESTAS 2
Rajiv_s1
McAfee Retired
McAfee Retired
Mensaje 2 de 3
‎07-15-2021 02:50 PM

Re: Reembolso sin solución

Ir a solución

Hola @Sarataborda,

Disculpe las molestias en la comunidad, no tenemos una opción para iniciar el reembolso, de acuerdo con su información, proporciono el número de soporte para colombia 01800 5181006, por favor, comuníquese con ellos durante el horario comercial. Si tiene alguna inquietud, no dude en responder a esta publicación.

Saludos,
Rajiv S

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎07-16-2021 12:21 AM

Re: Reembolso sin solución

Ir a solución

Lamentamos saber que no haya podido entrar en contacto con el Soporte de McAfee para solicitar su reembolso desde su país.

El número telefónico del Soporte en Colombia es el siguiente: 1 800 518 1006

Para entrar en contacto por chat, es necesario ir a http://service.mcafee.com, elegir su región y el tema de su solicitud y a continuación, seleccionar la opción de chat para contactarse con un agente del Soporte.

Esperamos que esta información le sea útil.

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