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yanCruz
Contributor
Mensaje 1 de 3

Reembolso - renovación automatica

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Buen día.

El sábado pasado me realizaron el cobro de la renovación anual a mi suscripción sin previo aviso.

No deseo continuar con el servicio y requiero un reembolso por la totalidad del monto rebajado de mi cuenta.

He estado buscando un correo electrónico o numero de teléfono para hablar con alguien de servicio al cliente en Costa Rica y no he encontrado mas opciones que el asistente virtual y esta comunidad.

Necesito por favor algún medio de comunicación para solicitar el reembolso lo mas pronto posible. Muchas gracias.

 

1 SOLUCIÓN ACEPTADA

Soluciones aceptadas
Bharani_BD
McAfee Retired
McAfee Retired
Mensaje 2 de 3

Re: Reembolso - renovación automatica

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Hi @yanCruz 

Sorry for the inconvenience. The Spanish customer support line is only open during business hours, so please contact them during business hours. They will help you process your request.

Click the link below to contact support.

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support 

Note: We have used Google Translate to translate the above message.

Thanks and regards
Bharanidharan S

Ver la solución en mensaje original publicado

2 RESPUESTAS 2
Bharani_BD
McAfee Retired
McAfee Retired
Mensaje 2 de 3

Re: Reembolso - renovación automatica

Ir a solución

Hi @yanCruz 

Sorry for the inconvenience. The Spanish customer support line is only open during business hours, so please contact them during business hours. They will help you process your request.

Click the link below to contact support.

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support 

Note: We have used Google Translate to translate the above message.

Thanks and regards
Bharanidharan S

yanCruz
Contributor
Mensaje 3 de 3

Re: Reembolso - renovación automatica

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Hello, 

Thanks for the help. I have placed the refund request and I was given with the case # 1-94677661. However, I never received an email confirmation (not in the spam folder either) and now, for some reason the live chat support is not available.

How can I get an update on this? 

Thank you. 

 

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