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Deyanira_Reyes
Contributor II
Mensaje 1 de 2
‎10-05-2022 04:48 PM

Reembolso por cobro automático no solicitado

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Buenas tardes, quiero solicitar el reembolso de un cobro que no autorice. El 3 de cotubre recibi el sig correo:

Hola DEYANIRA REYES BACA,

¡por otro año de protección integral ante hackers, cibercrimen y las últimas amenazas!

Para asegurarnos de que tenga una protección continua, su subscripción fue renovada automáticamente el lunes, 3 de octubre de 2022 usando la información de pago archivada. Sabemos que aún tiene tiempo en su suscripción actual, por lo que la nueva suscripción comenzará solo cuando venza la actual. Un pequeño resumen:

Su nueva subscripción comenzará una vez que venza su subscripción actual.

Nombre: DEYANIRA REYES BACA
Núm. de orden: CS3117206378
Fecha de recepción: lunes, 3 de octubre de 2022

 

No autorizo este cobro y deseo reembolso. No responden ninguno de sus número de soporte, por favor no me envíen a llamar. 

N.° de orden: CS3117206378

Quedo atenta a su respuesta, gracias.

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GaneshR
Moderator
Moderator
Mensaje 2 de 2
‎10-05-2022 08:09 PM

Re: Reembolso por cobro automático no solicitado

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Hi @Deyanira_Reyes 

¡Saludos desde McAfee!

La línea de soporte para España solo está abierta durante el horario comercial, así que contáctelos durante el horario comercial. Ellos le ayudarán a procesar su solicitud.

Soporte : 900 031 155

Alternativamente, siempre puede comunicarse con el soporte de chat utilizando el enlace a continuación para obtener asistencia inmediata.

Soporte de McAfee

Nota: hemos utilizado el traductor de Google para traducir el mensaje anterior

Saludos

Ganesh Raju R

Ver la solución en mensaje original publicado

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GaneshR
Moderator
Moderator
Mensaje 2 de 2
‎10-05-2022 08:09 PM

Re: Reembolso por cobro automático no solicitado

Ir a solución

Hi @Deyanira_Reyes 

¡Saludos desde McAfee!

La línea de soporte para España solo está abierta durante el horario comercial, así que contáctelos durante el horario comercial. Ellos le ayudarán a procesar su solicitud.

Soporte : 900 031 155

Alternativamente, siempre puede comunicarse con el soporte de chat utilizando el enlace a continuación para obtener asistencia inmediata.

Soporte de McAfee

Nota: hemos utilizado el traductor de Google para traducir el mensaje anterior

Saludos

Ganesh Raju R

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