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valmaria
Contributor
Mensaje 1 de 3
‎01-27-2022 12:16 AM

Reembolso cobro

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Mi banco me comunica que "Ha autorizado una operación de 109,95€ con su tarjeta****56 en PAYPAL" MCAFEE.

Como yo no he autorizado a mi banco para realizar dicho pago espero que se me reembolso la cantidad retenida por MCAfee a la mayor brevedad posible pero no logro acceder al contacto telefónico o vía email. Mi banco me manifiesta que podría considerarse un cobro fraudulento.

 

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎01-31-2022 12:24 AM

Re: Reembolso cobro

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Hola @valmaria ,

Es muy probable que se trate de una renovación automática de algún producto de McAfee obtenido hace 1 o 2 años.

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para cancelar la renovación automática y solicitar el reembolso del cobro, es necesario entrar en contacto con nuestro Soporte vía teléfono o chat:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Esperamos que esta información le sea útil.

Ver la solución en mensaje original publicado

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2 RESPUESTAS 2
Kumar_suman
Moderator
Moderator
Mensaje 2 de 3
‎01-27-2022 03:00 AM

Re: Reembolso cobro

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Hola @valmaria  ,

Nos disculpamos sinceramente por las molestias ocasionadas. Entendemos tu preocupación, te pedimos que contactes con nuestro equipo de soporte llamando al 901120175 (España) para ayudarte con tu petición.

También puede ponerse en contacto con nuestro equipo de soporte de chat accediendo al siguiente enlace,

Soporte de McAfee

Gracias,

Kumar.

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎01-31-2022 12:24 AM

Re: Reembolso cobro

Ir a solución

Hola @valmaria ,

Es muy probable que se trate de una renovación automática de algún producto de McAfee obtenido hace 1 o 2 años.

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Para cancelar la renovación automática y solicitar el reembolso del cobro, es necesario entrar en contacto con nuestro Soporte vía teléfono o chat:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Esperamos que esta información le sea útil.

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