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lce
Contributor
Mensaje 1 de 2
‎08-01-2017 10:23 AM

No se instala McAfee LiveSafe y me dejan colgado

En el día de ayer, renové mi suscripción con McAfee del que soy usuario desde hace 7 años. Al renovar, me ha cambiado el producto a McAfee Lifesafe. No consigo instalarlo de ninguna manera (continuamente aparece el mensaje McAfee Module Core Service ha dejado de funcionar😞 borrando con la aplicación, pasando el Virtual Technican.....Y no hay manera. Tras llamar a Soporte Técnico, se tira media mañana trabajando y consigue instalarlo. La verdad que la mujer trabajó lo suyo. Pero poco después descubro que la Protección Antivirus está desactivada y no permite instalarla. Vuelvo a llamar y la chica que me contesta me dice que está todo bien.... Le digo que pase ella el antivirus y se da cuenta que algo no está bien y me ofrece volver a reinstalarlo todo, cosa que acepto.

Procede a desinstalar, reinicia y......se va. No he vuelto a saber nada de ella. Y me deja sin servicio alguno y sin poder instalarlo yo mismo porque desconozco que es lo que hizo la chica anterior. Lamentable servicio

Y sigo esperándola....  Ruego, me de alguien una solución o lamentablemente tendré que reembolsar el dinero. Y digo lamentablemente porque llevo 7 años como cliente y sin problema alguno

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marina_grigorov
McAfee Retired
McAfee Retired
Mensaje 2 de 2
‎08-02-2017 12:19 AM

Re: No se instala McAfee LiveSafe y me dejan colgado

Moved to ​

Estimado señor Caro,

Gracias por abrir esta discusión. El soporte se pondrá en contacto con Ud. lo más antes possible, ya que tiene incidencia abierta con nosotros.

Saludos

Marina

P.S: Voy a cerrar la primera discución que abrió y seguiremos por aquí

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