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samber451
Contributor
Mensaje 1 de 2
‎08-02-2022 10:44 PM

Mcafee me ha cobrado por mi compra, pero no me da el producto

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Buenos días,

Acabo de adquirir Mcafee  para 5 equipos por 2 años por 54.95 € pagando con paypal. Me ha dado acceso y solicitado nueva contraseña con el correo dado pero al hacer el pago me dice que ha habido un error y que lo intente de nuevo... yo que soy perro viejo obviamente he comprobado si me han cobrado y O que sorpresa, SI ME HAN COBRADO y en mi cuenta nueva de Mcaffe pone que estos protegido por ellos desde hoy mismo pero que NO TENGO NINGUN PRODUCTO SUYO.

Por favor, solicito o bien un rembolso de MI dinero o bien que me den el producto por el cual he pagado. 

Gracias

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1 SOLUCIÓN ACEPTADA

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Hari_durairaj
Moderator
Moderator
Mensaje 2 de 2
‎08-03-2022 01:12 AM

Re: Mcafee me ha cobrado por mi compra, pero no me da el producto

Ir a solución

Hola @samber451 

Saludos desde McAfee.

Lamentamos informarle que no tenemos una opción para iniciar el reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro soporte de chat para consumidores utilizando el siguiente enlace

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support=cs-contactop...

Si esta información fue útil de alguna manera o respondió a su pregunta, márquela como la solución aceptada y brinde Kudos si corresponde.

Saludos,
Hari

Ver la solución en mensaje original publicado

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Hari_durairaj
Moderator
Moderator
Mensaje 2 de 2
‎08-03-2022 01:12 AM

Re: Mcafee me ha cobrado por mi compra, pero no me da el producto

Ir a solución

Hola @samber451 

Saludos desde McAfee.

Lamentamos informarle que no tenemos una opción para iniciar el reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro soporte de chat para consumidores utilizando el siguiente enlace

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support=cs-contactop...

Si esta información fue útil de alguna manera o respondió a su pregunta, márquela como la solución aceptada y brinde Kudos si corresponde.

Saludos,
Hari

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