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MuyEnfadado
Contributor
Mensaje 1 de 3
‎09-10-2021 06:04 AM

MUY ENFADADO

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es increíble, ya van dos solicitudes de servicio que cierran sin resolver mi problema, y cada técnico que me llama, pierdo al menos 20/30 minutos explicándole cuál es el problema...

y tienen la caradurez de enviarme un correo diciendo que todo ya está resuelto...

 

daré de baja el servicio. y por Dios que no me llamen, porque responderé muy mal educadamente (y yo no soy así)...

 

lástima que no pueda adjuntar ficheros, que os dejaría sin palabras...

bye

 

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1 SOLUCIÓN ACEPTADA

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎09-10-2021 09:14 AM

Re: MUY ENFADADO

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Lamentamos saber sobre su experiencia negativa con nuestro Soporte.

Por favor note que no basta abrir una solicitud a través de nuestra página - es necesario comunicarse con un representante del Soporte por chat o teléfono para obtener ayuda.

Todas las notificaciones que vienen de la dirección no_reply@mcafee.com son enviadas automáticamente por nuestro sistema y se envían para cada solicitud abierta por Ud. a través de nuestra página.

Si Ud. abrió una solicitud y no se puso el contacto por chat o teléfono, recibirá 3 notificaciones automáticas para esa solicitud y a la tercera el sistema cerrará la solicitud.

Aquí están todos los teléfonos de Soporte disponibles en este momento para América Latina:

Argentina: 800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 800 518 1006
México: 800-123-3264
Perú: 800-53893
USA, Puerto Rico: 1-888-847-8766
Ecuador: 800-53893

Esperamos que esta información le sea de utilidad.

Ver la solución en mensaje original publicado

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2 RESPUESTAS 2
Sudharsanam_G1
Moderator
Moderator
Mensaje 2 de 3
‎09-10-2021 07:42 AM

Re: MUY ENFADADO

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Hola @MuyEnfadado 

¡Saludos de McAfee!

Lamentamos las molestias. La línea de soporte para España solo está abierta durante el horario comercial, así que comuníquese con ellos durante el horario comercial. Ellos le ayudarán a procesar su solicitud.

Soporte: 901120175

Nota: hemos utilizado el traductor de Google para traducir el mensaje anterior

Saludos,
Sudharsanam G

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎09-10-2021 09:14 AM

Re: MUY ENFADADO

Ir a solución

Lamentamos saber sobre su experiencia negativa con nuestro Soporte.

Por favor note que no basta abrir una solicitud a través de nuestra página - es necesario comunicarse con un representante del Soporte por chat o teléfono para obtener ayuda.

Todas las notificaciones que vienen de la dirección no_reply@mcafee.com son enviadas automáticamente por nuestro sistema y se envían para cada solicitud abierta por Ud. a través de nuestra página.

Si Ud. abrió una solicitud y no se puso el contacto por chat o teléfono, recibirá 3 notificaciones automáticas para esa solicitud y a la tercera el sistema cerrará la solicitud.

Aquí están todos los teléfonos de Soporte disponibles en este momento para América Latina:

Argentina: 800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 800 518 1006
México: 800-123-3264
Perú: 800-53893
USA, Puerto Rico: 1-888-847-8766
Ecuador: 800-53893

Esperamos que esta información le sea de utilidad.

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