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Javirioss
Contributor
Mensaje 1 de 2
‎10-10-2021 09:46 AM

Incompatibilidad con Windows 11

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Me gustaría obtener el reembolso de mi compra, ya que mi dispositivo se ha actualizado al windows 11 y no funciona el producto.

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Allwyn_GI
McAfee Retired
McAfee Retired
Mensaje 2 de 2
‎10-10-2021 11:42 AM

Re: Incompatibilidad con Windows 11

Ir a solución

Hola @Javirioss,

Lamento el inconveniente causado. McAfee es compatible con Windows 11, para que pueda instalarlo en su computadora.

Le solicitamos que elimine los rastros de McAfee e intente con la instalación una vez más.

Puede utilizar los enlaces a continuación para descargar la herramienta para eliminar McAfee y luego instalar McAfee desde el sitio web de McAfee después de iniciar sesión en su cuenta.

Eliminar McAfee - MCPR

Sitio web de McAfee

Si aún tiene problemas con la instalación, envíenos capturas de pantalla de error para que podamos ayudarlo más.

Alternativamente, si aún necesita un reembolso, desafortunadamente no podemos procesar el reembolso a través de la comunidad y le solicitamos que se comunique con nuestro soporte de McAfee a través del siguiente enlace.

Soporte de McAfee

Nota: comuníquese con nuestro equipo de soporte durante el horario de soporte.

Saludos,
Allwyn I

Ver la solución en mensaje original publicado

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1 RESPUESTA 1
Allwyn_GI
McAfee Retired
McAfee Retired
Mensaje 2 de 2
‎10-10-2021 11:42 AM

Re: Incompatibilidad con Windows 11

Ir a solución

Hola @Javirioss,

Lamento el inconveniente causado. McAfee es compatible con Windows 11, para que pueda instalarlo en su computadora.

Le solicitamos que elimine los rastros de McAfee e intente con la instalación una vez más.

Puede utilizar los enlaces a continuación para descargar la herramienta para eliminar McAfee y luego instalar McAfee desde el sitio web de McAfee después de iniciar sesión en su cuenta.

Eliminar McAfee - MCPR

Sitio web de McAfee

Si aún tiene problemas con la instalación, envíenos capturas de pantalla de error para que podamos ayudarlo más.

Alternativamente, si aún necesita un reembolso, desafortunadamente no podemos procesar el reembolso a través de la comunidad y le solicitamos que se comunique con nuestro soporte de McAfee a través del siguiente enlace.

Soporte de McAfee

Nota: comuníquese con nuestro equipo de soporte durante el horario de soporte.

Saludos,
Allwyn I

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