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mgiber22
Contributor
Mensaje 1 de 3
‎07-31-2021 06:40 AM

Devolución dinero

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Quiero que procedan a la devolución de los 99,95€ que se han cobrado hoy 31/07/2021 tal como consta en la factura: PL2800747948.

No me parece correcto que se cobren estas subscripciones automáticas por defecto sin previo aviso. Espero su resolución

1 persona encontrado con este problema.
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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎08-02-2021 12:15 AM

Re: Devolución dinero

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El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Su solicitud de reembolso ha sido procesada - su número de solicitud de soporte es 1-79102731.

Si tiene alguna duda adicional, por favor entre en contacto:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

Ver la solución en mensaje original publicado

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Rajiv_s1
McAfee Retired
McAfee Retired
Mensaje 2 de 3
‎07-31-2021 08:33 AM

Re: Devolución dinero

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Hola @mgiber22 

Comuníquese con nuestro número de soporte en español +34901120175 los días hábiles de 9 a.m. a 6 p.m. o también puede comunicarse con nuestro equipo de soporte por chat accediendo al siguiente enlace.

Chat de McAfee

Gracias,
Rajiv S

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 3 de 3
‎08-02-2021 12:15 AM

Re: Devolución dinero

Ir a solución

El servicio de renovación automática es parte de nuestra política de "Siempre en Protección". Al aceptar los Términos y Condiciones del software de McAfee, Ud. está dando su acuerdo para tener la suscripción renovada de forma automática cada año. Esta opción garantiza la protección continua contra amenazas y Malware, que se vuelven cada vez más peligrosos en Internet. Nuestra misión es mantenerlo/a a salvo protegiendo todos sus dispositivos sin ninguna interrupción del contrato. La mayoría de nuestros clientes mantienen esta opción habilitada, pero esto no es obligatorio y se puede desactivar en cualquier momento.

Su solicitud de reembolso ha sido procesada - su número de solicitud de soporte es 1-79102731.

Si tiene alguna duda adicional, por favor entre en contacto:

*Chat - http://service.mcafee.com
*Telefono - Soporte de McAfee: 901 120 175 (de Lunes a Viernes; de 09.00 a 18.00).

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