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marina_grigorov
McAfee Retired
McAfee Retired
Mensaje 11 de 22

Re: Contacto con soporte técnico Ecuador

Try # 888-889-6983 for Ecuador

exbrit
MVP
MVP
Mensaje 12 de 22

Re: Contacto con soporte técnico Ecuador

Thanks Marina, that's a free long distance call so put a 1 in front of it or whatever is the rule in Ecuador.

Gracias Marina, es una llamada de larga distancia gratis, así que pon un 1 al frente o lo que sea la regla en Ecuador.

monky
Former Member
Mensaje 13 de 22

Re: Contacto con soporte técnico Ecuador

Thats the same invalid number............

exbrit
MVP
MVP
Mensaje 14 de 22

Re: Contacto con soporte técnico Ecuador

​ what's going on with the Ecuador phone numbers?

, exactly where are you and do you have access to long distance phone service?

monky
Former Member
Mensaje 15 de 22

Re: Contacto con soporte técnico Ecuador

I live in Ecuador - Guayaquil and that number doesnt work , and yes I can call any number, like I did with this number ‭+57 (1) 511-1700‬ (colombian number)

exbrit
MVP
MVP
Mensaje 16 de 22

Re: Contacto con soporte técnico Ecuador

That is very odd.  I'll wait for Marina to comment.

monky
Former Member
Mensaje 17 de 22

Re: Contacto con soporte técnico Ecuador

Yes and I need to contact costumer service ASAP

exbrit
MVP
MVP
Mensaje 18 de 22

Re: Contacto con soporte técnico Ecuador

​ Using my online VOIP service, I personally have tried the Ecuadorian published phone number  (593) 8888896983 for Customer Service - it rings and rings, no reply.   My VOIP hangs up after 10 rings so I have no idea of the wait time.    As that is the ONLY way to contact them, can you (Marina or Selvan) contact them internally and ask them what's going on?  Also perhaps you could contact the OP privately and sort this mess out.  Please hurry as time is running out.

marina_grigorov
McAfee Retired
McAfee Retired
Mensaje 19 de 22

Re: Contacto con soporte técnico Ecuador

Just get back to the team and looks like we are having an issue with that exact phone number. We are very sorry for the inconveniences that this caused. However, you will be attended at any other number you call. I am providing those below, however I recommend you to try from Colombian website:

Argentina: 0800-666-1067
4 am – 8 pm horario local, de lunes a viernes

Bolivia: 800-100-668
4 am – 8 pm horario local, de lunes a viernes

Chile: 800-646-589
4 am – 8 pm horario local, de lunes a viernes

Colombia: 01 800 518 1006
4 am – 8 pm horario local, de lunes a viernes

España: 901 120 175
09.00-18.00 local, De lunes a viernes

México: 01-800-123-3264
4 am – 8 pm horario local, de lunes a viernes

Perú: 800-53893
4 am – 8 pm horario local, de lunes a viernes

Venezuela: 0-800-100-8650
4 am – 8 pm horario local, de lunes a viernes

As alternative we can also offer chat support from https://service.mcafee.com - select Spain and go further to open a request.

If this does not work as well, follow me and provide your call back details, so we can go further and reach you instead.

Thanks again!

Marina

marina_grigorov
McAfee Retired
McAfee Retired
Mensaje 20 de 22

Re: Contacto con soporte técnico Ecuador

We identified the problem. Thanks from bringing this up.

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