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Ramón
Contributor
Mensaje 1 de 2
‎10-23-2022 01:58 AM

Cobro indebido

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Hola, era usuario de McAfee por una oferta, "antes que finalizará" y "antes que se renovara" CANCELE la renovación automática. McAfee omitiendo mi decisión me han girado un recibo indebidamente en mi cuenta por un importe de 109.95€. Llamo a su teléfono de "Atención al cliente" y el Sr. Me sorprende con una respuesta que indica que el no puede hacer nada.. Yo le indico que habrá una incidencia ( 1-122437201 ) y si en un plazo de 48 horas no me indican que realizarán el abono del recibo cargado en mi cuenta ilegalmente, lamentablemente tendré que acudir al departamento del defensor del consumidor correspondiente. Ruego se pongan en contacto a través de mi mail. Gracias

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Edward_Franso
Moderator
Moderator
Mensaje 2 de 2
‎11-03-2022 11:58 AM

Re: Cobro indebido

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Hola @Ramón

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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Edward_Franso
Moderator
Moderator
Mensaje 2 de 2
‎11-03-2022 11:58 AM

Re: Cobro indebido

Ir a solución

Hola @Ramón

Saludos desde McAfee.

Lamentamos informarle que no tenemos la opción de iniciar un reembolso a través de la comunidad, por lo que le recomendamos que se comunique con nuestro servicio de atención al cliente mediante el siguiente enlace.

Atención al cliente de McAfee

Saludos,
Eduardo Francisco

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