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ALBERTOHUIDOBRO
Contributor
Mensaje 1 de 2
‎03-01-2018 09:17 AM

Cargo no reconocido

Señores buen día.

 Soy su cliente y vivo en la Ciudad de México. Necesito su ayuda por favor para aclarar porqué me hicieron dos cargos a mi tarjeta de crédito durante el mes de febrero.

 El primero, por renovación anual fue de $499, con fecha 10 de febrero de 2018.

 El segundo cargo, que es el que no reconozco y no entiendo porqué lo hicieron, fue por $480 el día 24 de febrero. Les agradeceré realizar el reembolso de esta cargo, que no cuenta con autorización de mi parte, a la mayor brevedad posible.

 Les agradeceré que por favor me den pronta respuesta a mi consulta ya que debo pagar oportunamente la mensualidad de mi tarjeta de crédito.

 Atentamente,

 Alberto Huidobro

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ivanela_i
McAfee Employee
McAfee Employee
Mensaje 2 de 2
‎03-02-2018 06:08 AM

Re: Cargo no reconocido

Hola, 

Este es el soporte de España y nosotros no tenemos pagos mensuales.

Por favor, contácte el soporte de su país y ellos le van a efectuar el reembolso.

Argentina: 0800-666-1067
Bolivia: 800-100-668
Chile: 800-646-589
Colombia: 01 800 518 1006
México: 01-800-123-3264
Perú: 800-53893
Venezuela: 0-800-100-8650

Para conectarse en el chat tiene que acceder la página - https://service.mcafee.com/webcenter/portal/cp/home/contact y elegir su país desde el menú desplegable que aparece en la esquina derecha arriba de la página del soporte. Si su país no figura entre las opciones, por favor, eliga este que está más cerca.

Atentamente,
Soporte de McAfee

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