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GabrielRoman
Contributor
Mensaje 1 de 4
‎10-01-2021 11:34 AM

Cancelación y reembolso de suscripción

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Hola.

Necesito cancelar mi sucripción y el reembolso del debito que se realizó el 24 de agosto del 2021.

Gracias

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1 SOLUCIÓN ACEPTADA

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Kumar_suman
Moderator
Moderator
Mensaje 2 de 4
‎10-01-2021 12:04 PM

Re: Cancelación y reembolso de suscripción

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Hola @GabrielRoman

Lamentamos informarle que no tenemos una opción para iniciar el reembolso a través de la comunidad, por lo que le recomendamos que se comunique con el servicio de asistencia durante el horario comercial mediante el enlace a continuación. Asegúrese de tener el número de confirmación de su pedido o la dirección de correo electrónico en el archivo cuando se comunique con el servicio de asistencia para encontrar su cuenta.

Enlace de soporte: Soporte por chat de McAfee 

Saludos,

Kumar

 

Nota: Usamos Google Translate para hacer esta publicación.

Ver la solución en mensaje original publicado

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Kumar_suman
Moderator
Moderator
Mensaje 2 de 4
‎10-01-2021 12:04 PM

Re: Cancelación y reembolso de suscripción

Ir a solución

Hola @GabrielRoman

Lamentamos informarle que no tenemos una opción para iniciar el reembolso a través de la comunidad, por lo que le recomendamos que se comunique con el servicio de asistencia durante el horario comercial mediante el enlace a continuación. Asegúrese de tener el número de confirmación de su pedido o la dirección de correo electrónico en el archivo cuando se comunique con el servicio de asistencia para encontrar su cuenta.

Enlace de soporte: Soporte por chat de McAfee 

Saludos,

Kumar

 

Nota: Usamos Google Translate para hacer esta publicación.

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GabrielRoman
Contributor
Mensaje 3 de 4
‎10-01-2021 12:53 PM

Re: Cancelación y reembolso de suscripción

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Gracias por tu respuesta Kumar

Lastimosamente no sale habilitada la opción de chat. La única habilitada es la de comunidad.

Que otra opción puedo considerar para cancelar la suscripción.

 
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Kumar_suman
Moderator
Moderator
Mensaje 4 de 4
‎10-01-2021 01:14 PM

Re: Cancelación y reembolso de suscripción

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Hola,
Te hemos enviado un mensaje privado. Ayúdenos con los detalles solicitados.

Saludos,
Kumar

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