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Iris_G
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Mensaje 1 de 4
‎04-03-2020 09:12 PM

CANCELACIÓN DE LA SUSCRIPCIÓN Y REEMBOLSO

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Hola, debido a la actualización automática de mi cuenta en McAfee me renovaron la suscripción a su producto pero ya no lo utilizo más. En el correo de confirmación automática me dice que puedo cancelar la suscripción y solicitar un reembolso desde Mi Cuenta pero esa opción no me sale en ningún lado. Tampoco me responden desde el número telefónico ni me facilitan algún tipo de atención al cliente. 

Mi correo es iriscarogo@gmail.com 

3 personas se han encontrado con este problema.
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sivasubramanian
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Mensaje 2 de 4
‎04-03-2020 10:07 PM

Re: CANCELACIÓN DE LA SUSCRIPCIÓN Y REEMBOLSO

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@Iris_G 

Hello,

Requesting you to not post any sensitive information like your emails address in the public forums. We have sent you the private message. Please check and reply to the same to proceed further.

Regards
Siva

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Ver la solución en mensaje original publicado

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sivasubramanian
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Mensaje 2 de 4
‎04-03-2020 10:07 PM

Re: CANCELACIÓN DE LA SUSCRIPCIÓN Y REEMBOLSO

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@Iris_G 

Hello,

Requesting you to not post any sensitive information like your emails address in the public forums. We have sent you the private message. Please check and reply to the same to proceed further.

Regards
Siva

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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Iris_G
Contributor
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Mensaje 3 de 4
‎04-06-2020 08:33 AM

Re: CANCELACIÓN DE LA SUSCRIPCIÓN Y REEMBOLSO

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Hola. Hace dos días que envié una respuesta desde mi email pero desde Google me dicen que no se puede entregar mi respuesta a su correo. Les voy a proporcionar la información que ustedes me pidieron por acá ya que es el único medio. 

Mi tarjeta MasterCard finaliza en 0244 y el N° que aparece en mi factura es CS2515847493.

Saludos, voy a estar al pendiente de alguna respuesta

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ivanela_i
McAfee Employee
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Mensaje 4 de 4
‎04-07-2020 12:24 AM

Re: CANCELACIÓN DE LA SUSCRIPCIÓN Y REEMBOLSO

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Hola Iris,

Desgraciadamente no podemos resolver esta incidencia por esta via. Por favor, contácte nuestro soporte en linea al service.mcafee.com y le vamos a ayudar.

Atentamente,

Soporte de McAfee

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