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Robbert
Level 7
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Message 1 of 3

transfer US account to Netherlands. Double fees?

My mcafee subscription started when I was on an US assignment and seem to continue seemlessly when I returned in the netherlands.  However recently my subscription ended while system indicates i paid the membership via my US bank account. To fix this problem shortterm, i have started new subscription via Dutch bank account - clearly paying double fees..... please advise to correct.

account: **personal information omitted**

netherlands. 

62D225BD-AA39-475E-B5E6-2FF03894BA6A.jpeg

2 Replies
Rajiv_s1
Moderator
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Re: transfer US account to Netherlands. Double fees?

Hello @Robbert 

We are sorry to inform you that there is no option to process Refund through Community,

Please contact our Chat Support by accessing the below link, or use the support line to reach our phone support please make sure you contact us during business hours.

McAfee Chat Support

Netherlands support Line: 020 5040586

Regards,
Rajiv S

Robbert
Level 7
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Re: transfer US account to Netherlands. Double fees?

Thanks for your reply.

I was hoping to handle via email but customer support link seem to only support Community or Phone. I will try to call helpdesk in next few days.

 

Kind regards,

Robbert Roozendaal

 

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