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Elina37
Level 7
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Message 1 of 4

One year ago (20.10.2020) I purchased a year subscription for McAfee. Not knowing auto-renew was turned on another sum of € 72,32 was debited from my bank account on 04-10-2021. I don't have this PC and I don't need McAfee services

service request number: 1-85227761  or 1-85223711 

i was trying to call the number 1-866-622-3911 but i can’t contact it from Latvia's phone No. (Now I am in Italy)

please comply my request asap

Thank you

Elina

1 Solution

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AvinashP
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Message 4 of 4

Re: refund

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Hi @Elina37,

We were able to get in touch with you and initiate a refund as per your request. It will take about 5-7 business days to get the refund to your source.
Thank you for being a part of McAfee.

If you query has been addressed you can close the conversation by accepting this as a solution.

Thanks,
Avinash.

View solution in original post

3 Replies
AvinashP
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Message 2 of 4

Re: refund

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Hi,

We are truly sorry for the inconvenience caused, we understand that McAfee has Auto Renewed for a device that you no longer use. However we do not have an option to process through Community Portal.
We request you to get in touch with us through phone on 0245281510 (Italy), Monday to Friday between 9 a.m. to 6 p.m.
You can also get in touch with our chat support by accessing the below link.
McAfee Chat Support 
Thanks,
Avinash.

Elina37
Level 7
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Message 3 of 4

Re: refund

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I don't speak Italian. Do they speak English? 

Please send me  phone No. to call from Latvia.

AvinashP
Moderator
Moderator
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Message 4 of 4

Re: refund

Jump to solution

Hi @Elina37,

We were able to get in touch with you and initiate a refund as per your request. It will take about 5-7 business days to get the refund to your source.
Thank you for being a part of McAfee.

If you query has been addressed you can close the conversation by accepting this as a solution.

Thanks,
Avinash.

View solution in original post

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