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georgiem
Level 7
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Message 1 of 4

Unable to refund after renewal

Hello,

I am from Greece, I can't reach out to the customer service in the UK. The line is always off and I cannot find a way to ask for a refund. The renewal happened one month earlier than expected and it is also really expensive. 

Please help me.

 
3 Replies

Re: Unable to refund after renewal

Hi @georgiem 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 80044148867 or connect using the below link.

McAfee Consumer Support -

Regards,
Edward Franso

georgiem
Level 7
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Message 3 of 4

Re: Unable to refund after renewal

Yeah thank you. I think I wrote that I can't reach out to customer service by phone. I have tried more than 20 times and the online service does not provide anything, It does not give me the option to ask for a refund, thus it is useless.

Please help me find a solution. 80 euros is a great amount of money, which I will not lose because you have made it difficult for people to communicate with you.

I would much appreciate a reachable telephone number or an email. 

Thank you.

georgiem
Level 7
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Message 4 of 4

Re: Unable to refund after renewal

Yeah thank you. I think I wrote that I can't reach out to customer service by phone. I have tried more than 20 times and the online service does not provide anything, It does not give me the option to ask for a refund, thus it is useless. I also tried this new number you gave, unreachable again.

Please help me find a solution. 80 euros is a great amount of money, which I will not lose because you have made it difficult for people to communicate with you.

I would much appreciate a reachable telephone number or an email.

Thank you.
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