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Donatas9
Level 7
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Message 1 of 4

Subscription cancelation and refund

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Subcription auto renewal extended my supscription witout any notice, the price charged was more than double what i have paid a year ago. I would like to terminate my subscription and get a refund. Subscription number: CS2731939523

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Madhan
McAfee Retired
McAfee Retired
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Message 3 of 4

Re: Subscription cancelation and refund

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Hello @Donatas9 

We are sorry that the Auto Renewal price was high and it was charged without your notice.

Auto Renewal is a feature that helps renew your subscription automatically ensuring your devices/computers are protected continuously. Since the charged amount was high, we kindly request you to contact our support by accessing the below link,

McAfee Support

Our representative can check your account and also help you with any discounts if applicable so that you can continue using our product. Still, if you need refund, you can inform the representative and it will be addressed.

Regards,
Madhan M

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3 Replies
Dustin_techie
Reliable Contributor
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Message 2 of 4

Re: Subscription cancelation and refund

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Maybe a mod can help here

Madhan
McAfee Retired
McAfee Retired
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Message 3 of 4

Re: Subscription cancelation and refund

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Hello @Donatas9 

We are sorry that the Auto Renewal price was high and it was charged without your notice.

Auto Renewal is a feature that helps renew your subscription automatically ensuring your devices/computers are protected continuously. Since the charged amount was high, we kindly request you to contact our support by accessing the below link,

McAfee Support

Our representative can check your account and also help you with any discounts if applicable so that you can continue using our product. Still, if you need refund, you can inform the representative and it will be addressed.

Regards,
Madhan M

View solution in original post

Donatas9
Level 7
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Message 4 of 4

Re: Subscription cancelation and refund

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I filled in form for refund, but didn't get any answer.

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