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northkmj
Level 7
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Message 1 of 5

Requesting a refund for an unexpected auto-renewal

Hi, I would like to request a refund for an unexpected auto-renewal yearly subscription.  I got charged on my credit card on today is 5 May 2022. I don't need to renewal yearly subscription anymore. Anyway, I attempted to contact McAfee's Customer Service from Thailand but was unsuccessful. Please any Customer Service or someone help me to get a refund.

4 Replies
Kumar_suman
Moderator
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Message 2 of 5

Re: Requesting a refund for an unexpected auto-renewal

Hi @northkmj 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Kumar

Re: Requesting a refund for an unexpected auto-renewal

I have the same issue. You charged me for auto-renewal of your services.

I de-activated the auto-renewal option yestereday. I want to know when i get the refund.

This kind of policy you have is so wrong and causes frustration to your customers. Haven't you realized it yet?

There are many people complaining for the same issue. Moreover, the process for contacting you- when it comes for refunding- is complicated. I am wondering why!

 

 

Re: Requesting a refund for an unexpected auto-renewal

So true I am having the same challenge and can't get no justice from customer service. This is so complicated

Re: Requesting a refund for an unexpected auto-renewal

Will anyone reply to my message?

I cancelled the auto- renewal program.

When and how do i get the refund?

Is it that difficult to send me a message???

 

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