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DavidSlechta
Level 7
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Message 1 of 5
‎12-07-2021 11:58 AM

Request refund

Same issue like a lot of people. Got a notification about renewal and though I believe I did turn it off, I was charged. There is no e-mail or chat for my country through which I could request refund, only an US number. I tried to contact through FB messanger but nobody replied, only automatic notification comes back. You offer an option to request refund but in reality you do not enable people to do so. What a bad service and experience.

2 people had this problem.
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4 Replies
Rajiv_s1
Moderator
Moderator
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Message 2 of 5
‎12-07-2021 01:30 PM

Re: Request refund

Hello @DavidSlechta ,

We are extremely sorry for the inconvenience caused, in order to have this sorted i have sent you a private message kindly check and respond so that we can have this sorted.

Regards,
Rajiv S

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Amy2
Level 7
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Message 3 of 5
‎12-07-2021 05:48 PM

Re: Request refund

Having the same problem.  Sitting on customer support line for hours and no one EVER answers.  No live chat and no way to request this from happening again.  

 

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DavidSlechta
Level 7
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Message 4 of 5
‎12-10-2021 05:13 AM

Re: Request refund

I used the option of Live Chat in Poland, worked well (do not have the money yet but was able to submit the request and got an email confirmation). It was quick.

 

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DavidSlechta
Level 7
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Message 5 of 5
‎12-10-2021 05:14 AM

Re: Request refund

I just now used the option of Live Chat in Poland, worked well (do not have the money yet but was able to submit the request and got an email confirmation). It was quick.

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