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Petroula
Level 7
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Message 1 of 9

Request a refund

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Hello! I have been looking for a way to request a refund since two weeks and only a phone number in USA is available! The first week I had a service request number which I didn find how to use it!  I'm from Greece and I cant make a phone call to USA obviously.

Isn't there an e-mail adress for consumer supporting? It's our right to claim our money back!!

Can anyone give me some help? I don't Know what to do!! I have read  that many others like me found a solution here in this community!

 

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Allwyn_GI
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Message 4 of 9

Re: Request a refund

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Hi @Petroula,

Sorry for the inconvenience caused. We have sent you a personal message. Kindly check and respond to it.

Regards,

Allwyn I

 

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8 Replies
Marc9180
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Message 2 of 9

Re: Request a refund

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Ich bitte Sie mir ebenfalls den Betrag von 79.95 auf mein PayPal Konto zu erstatten.

Ich möchte keine weitere Verlängerung. Meine Email Adresse können Sie ja hinter meinem Account Namen sehen.

 

Danke im voraus 

 

 

Allwyn_GI
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Message 3 of 9

Re: Request a refund

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Hallo @Marc9180,

Sorry für die Unannehmlichkeiten. Für die Rückerstattungsabwicklung benötigen wir zusätzlich weitere Angaben, für die ich Ihnen eine persönliche Nachricht geschickt habe. Bitte prüfen und antworten Sie darauf.

Grüße,
Allwyn ich

Allwyn_GI
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Message 4 of 9

Re: Request a refund

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Hi @Petroula,

Sorry for the inconvenience caused. We have sent you a personal message. Kindly check and respond to it.

Regards,

Allwyn I

 

View solution in original post

Lukas12
Level 7
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Message 5 of 9

Re: Request a refund

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I have exacly the same problem,supscription auto renewed for much higher price and I don't need it anymore.I'm  from Europe and  can't contact your customer support number or even open pdf invoice for refund, please help.

Allwyn_GI
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Message 6 of 9

Re: Request a refund

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Hi @Lukas12,

Sorry for the inconvenience. I have sent you a personal message. Kindly check and respond to it.

Regards,

Allwyn I

Re: Request a refund

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Hello,

Same here. The auto renewal happened and I would like to get a refund.

Allwyn_GI
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Message 8 of 9

Re: Request a refund

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Hi @oscnogbal,

Sorry for the inconvenience. I have sent a personal message. Please check and respond to it.

 

Regards,

Allwyn I

Allwyn_GI
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Message 9 of 9

Re: Request a refund

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Hi @oscnogbal,

As discussed earlier, We have initiated refund for your McAfee subscription and the refunded amount should be credited into your account within 5-7 business days. The service request number for this case is SR: 1-89064831. You should have received an confirmation email regarding initiation of the refund.

Regards,

Allwyn I

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