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Ryshawn
Level 7
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Message 1 of 5

Request Refund

Hello team. I am requesting a refund as I no longer own the computer that had the MCafee protection software on it and forgot the subscription was still running. I cannot afford a new computer at this time so would not be able to continue with the service. Could I get please get assistance with a refund?

4 Replies
Kumar_suman
Moderator
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Message 2 of 5

Re: Request Refund

Hi @Ryshawn ,

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refunds through the community, so we recommend that you contact support on 866-622-3911 or you can connect to a chat representative using the link below. Make sure you have your order confirmation number or your registered email address when you contact support to find your account.

 

Support Link: McAfee Consumer Support

Regards,

Kumar

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

Ryshawn
Level 7
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Message 3 of 5

Re: Request Refund

I tried calling the number and was on hold for an hour and a half and the only other support option brings me here to the community so I will need better guidance.

Kumar_suman
Moderator
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Message 4 of 5

Re: Request Refund

Hi @Ryshawn ,

Greetings from McAfee.

I have sent you a private message requesting you few information. Kindly revert back with the required details to help you regarding  the refund.

Regards,

Kumar

Kumar_suman
Moderator
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Message 5 of 5

Re: Request Refund

Hi @Ryshawn ,

Greetings from McAfee. 

As we discussed on the call, we have initiated the refund from our end and the order number for refund is PL2910731107.

Thanks and regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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