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Former Member
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Message 1 of 10

Request Refund

Hello there! On 24 of July, I was charged with a renewal of my subscription. Sadly, for not specified reasons, I don't want that. Hopefully, I closed also that option on my account and the auto setting is now off. Could someone assist me on this matter? I hope we can arrange a refund as soon as possible! Also, I have already opened a ticket with this number178377271

Kind regards Vasileios.

9 Replies
Magesh
Moderator
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Message 2 of 10

Re: Request Refund

Hi @Former Member 

We are sorry for the inconvenience as there is no possible option to provide refund through community. Please access the below link to contact our chat support to help you resolve your refund request. Also Please ensure to have your order ID or registered email address with McAfee.

McAfee Chat Support 

Thanks,

Former Member
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Message 3 of 10

Re: Request Refund

Excuse me, but the solution you provided, sir, not working for me. It redirects me to an endless cycle of making tickets about my case. I was even tried to call the customer support, and I was informed that the number i was calling do not exist. This here was the only solution. I am from Greece and the amount I was charged was pretty high. I can't say how much i need that money.
Former Member
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Message 4 of 10

Re: Request Refund

As I explained to you by redirecting me to the link you provided, I have opened one more ticket about my issue. Could anyone really assist me on this matter?

Former Member
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Message 5 of 10

Re: Request Refund

Waiting patiently for an answer. I do hope we will find a solution like the one you provided on this user. I have the right to ask for a refund, and you are obligated to help me through it. Even trough private messages. So I am waiting.

Magesh
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Message 6 of 10

Re: Request Refund

Hi @Former Member, 

Please do send me a private message with the details to help you resolve your query. 

Thanks,

Magesh J

bjornf
Level 7
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Message 7 of 10

Re: Request Refund

Hi how did you get this resolved? 1-83201471

Magesh
Moderator
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Message 8 of 10

Re: Request Refund

Hi @bjornf 

Please visit the below link to get n touch with our chat support to get your refund query sorted. You may also reach us on 866-622-3911 if you are located in USA or canada. 

McAfee chat Support 

Regards

Magesh J

bjornf
Level 7
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Message 9 of 10

Re: Request Refund

Hi Magesh, firstly thanks for replying. i clicked on the link but it takes me back to the screen to log the refund service request. it then generates another ticket number. no sign of online support/chat. i can't see what the customer services team is asking from me. the email just states "We are awaiting your response regarding Service Request 1-83201111" i can't see what they asking from me as they give me 48hrs to respond...
Magesh
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Message 10 of 10

Re: Request Refund

Hi @bjornf 

We have sent a private message to you due to the nature of your query. Please respond with the details to help you further resolving your query.

Regards

Magesh J

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