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Renewal Refund

Hi, I want to refund my renewal fee, it paid yesterday at 9.15 pm (Indonesian time zone) 

If you want me to open the link, I have tried it. And don't ask me to do it again. 

Please check the picture that I've shared in this message.

Thankss.

 

Screenshot 2022-06-09 140920.png

3 Replies

Re: Renewal Refund

Hi @rizaaaaaa 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

marisa1
Level 7
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Re: Renewal Refund

good morning, 

I had active auto-renewal and on the 30th of May 2022 McAfee total protection for 1 device was automatically renewed for the cost of 79.95 eur.  However i decided i do not want this and anyway it be active only on the 29th of June. So i decided i want to cancel it and get a refund. In the renewal email it is clearly stated that 'upon request you will provide a full refund if i cancel my subscription within 60 days of being charged". However getting through to your customer care is proving impossible as the links do not work They just lead to a blank page. Now as i am going through the community chat i am realising that this has happened to several other customers. Kindly advise how to go about cancelling and getting a refund. 

Re: Renewal Refund

Hi @marisa1 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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