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Lila00
Contributor
Message 1 of 2
‎10-15-2022 01:14 AM

Refund request

Hi McAfee,

I would like to cancel and refund my renewal which there's no information or approval from me first. I already switched my computer, so I think I need to refund the renewal CS3120998149 on October 8, 2022. I already tried several times but still can't reach. Need help from somebody from McAfee to process my request.

I try to call but I can't reach it. I would like you help me to email or inform to division or someone related to refund and cancel my renewal. Chat dont work, call dont work!! Following is information :

Proof of purchase : CS3120998149

Place to purchase : Auto Renewal (McAfee)

Date of Purchase : 8 October 2022

Amount of Purchase : RM148.00

Description of Purchase :

McAfee® LiveSafe - 1 Device
( 1-year subscription)


I need your help or someone who can help me. Because I already tried so many time but still can't reach. Chat by system always same, can't talk to someone, only system. Appreciate for you help. Please contact me. I am from Slovakia

 

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1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2
‎11-03-2022 12:18 PM

Re: Refund request

Hi @Lila00 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,
Edward Franso

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