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MiloLuarca
Level 7
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Message 1 of 14

Refund request

I am very unpleased after finding out that my subscription was renewed without my consent. I was charged $124.99, I already tried calling and nobody answered, the Customer Support page is displaying error 400, looks like you are Just avoiding a customer whos trying to ger his money back... looks like robery.

I need an answer ASAP

13 Replies
Rajiv_s1
Moderator
Moderator
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Message 2 of 14

Re: Refund request

Hello @MiloLuarca ,

Greetings from McAfee

We are extremely sorry for the inconvenience caused, unfortunately we don't have an option to initiate refund through community. We recommend you to contact support by accessing the below link, if in case you still receive the same error please feel free o reply back to this post.

Regards,
Rajiv S

MiloLuarca
Level 7
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Message 3 of 14

Re: Refund request

I'm still getting issues, it is impossible to comunicate with them I need a different solution please 

cyberdude
Reliable Contributor
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Message 4 of 14

Re: Refund request

hello,

if you use this link does this come up on your end ?;

Contact McAfee Consumer Support

you can change preferred country and language on top side of this page.

does this help ?

greetings

Bigbad
Level 7
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Message 5 of 14

Re: Refund request

Nope the orange page over rides it as usual ,

cyberdude
Reliable Contributor
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Message 6 of 14

Re: Refund request

hello @Bigbad 

if you could let me know from which country you are in i could maybe lookup the phone number for your region perhaps on the support page ?

 

MiloLuarca
Level 7
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Message 7 of 14

Re: Refund request

No change at all. And the Phone number posted it doesn't work. Nobody answered. I neee a way to ask for a refund 

MiloLuarca
Level 7
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Message 8 of 14

Re: Refund request

I'm in Guatemala

cyberdude
Reliable Contributor
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Message 9 of 14

Re: Refund request

hello @Kumar_suman 

could you assist the person MiloLuarca perhaps. she is from Guatamala and tried the phonenumber.

no one seems answering the call

also there is in this topic a reply from Bigdad that has issue to get to see the support page and theefore can not reach live support.

don't no from which country this person is unfortunately but he has posted earlier in this thread;

McAfee Support Community - Trouble with Double Billing - McAfee Support Community

hope you can assist both persons ?

greetings

Bigbad
Level 7
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Message 10 of 14

Re: Refund request

I am for Thailand 

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