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Balantis
Level 7
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Message 1 of 7

Refund request

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Hello

I am really disappointed from the company! I don't have any customer support the phone number I am calling is wrong and there is also no help in the website to submit my refund request. I need help and solution for this huge problem because I feel like the company avoiding me to give my money back! 

2 Solutions

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Rajiv_s1
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Message 4 of 7

Re: Refund request

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Hello @Balantis ,

Based on the nature of your issue we have sent you a private message kindly check and provide the requested details so that we can take this further.

Regards,
Rajiv S

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Re: Refund request

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Look for an envelope icon at top of this page after you login. 

This is the private message entry

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6 Replies
Rajiv_s1
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Message 2 of 7

Re: Refund request

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Hello @Balantis ,

we are extremely sorry for the inconvenience caused, we kindly request you to contact support by accessing the below support link, in this process if in case you have any concerns please feel free to reply back to this post.

McAfee Chat Support.

Regards,
Rajiv S

Balantis
Level 7
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Message 3 of 7

Re: Refund request

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I still can't access the support because I am from  Greece I can't make a call with the number that support is giving me pls help with some other way. 

Rajiv_s1
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Message 4 of 7

Re: Refund request

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Hello @Balantis ,

Based on the nature of your issue we have sent you a private message kindly check and provide the requested details so that we can take this further.

Regards,
Rajiv S

View solution in original post

Balantis
Level 7
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Message 5 of 7

Re: Refund request

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Hello @Rajiv_s1 yesterday you suggested me a solution but I can't find your private message so we can solve the issue. Please guide me more to what I have to do ! I didn't find any private message at all

Re: Refund request

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Look for an envelope icon at top of this page after you login. 

This is the private message entry

View solution in original post

Rajiv_s1
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Message 7 of 7

Re: Refund request

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Hi @Balantis 

We were able to get in touch with you and initiate a refund as per your request. It will take about 5-7 business days to get the refund to your source.

Thank you for being a part of McAfee.

Thanks,
Rajiv S

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