I have not received an agreed (and showing in my account page) refund to my bank account.
After my initial struggle to get my refund request after renewal last March (40m phone call where I was repeatedly and annoyingly asked to try and change my mind) - on my account page a refund is listed on 10th April but I have not received this in my bank account. I can see the outgoing payment on 27th March but no refund of this amount.
I only need a staff member to look into the account and check the transaction - I do not wish to have to deal with the customer phone support again please.
Hi @Jetw
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
last time i used mcafee was in 2018 but still taking out money in 2022 keep calling and told only a manger can sort out my request as its over £700 and still waiting i am in the UK London so makes it hard i will be suing McAfee if i don't get my money back
Hi @Maurice3677
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.
Regards,
Venkat
To share my experience trying to resolve this so far:
What a series of hoops to jump through and inefficient process - and this is still before getting the evidence that Mcafee actually sent the refund payment.
I will provide another update later once some progress is made.
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