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BDingus
Level 7
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Message 1 of 5
‎12-27-2021 10:11 AM

Refund me

Auto renewal change apparently wasn’t saved so an annual subscription charged my account this morning. I no longer need the product as I have another security service. Please refund the money that was charged to my account this morning

2 people had this problem.
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4 Replies
Magesh
Moderator
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Message 2 of 5
‎12-27-2021 10:26 AM

Re: Refund me

Hi @BDingus 

We are sorry for the inconvenience caused. Please access the below link to contact our chat support to process your refund request. You may also reach us on our toll free number 866-622-3911 if  you live in USA or canada. 

Chat Support 

Regards

Magesh J

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Zeyu
Level 7
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Message 3 of 5
‎12-27-2021 11:03 AM

Re: Refund me

I have applied for a refund service of unexpected renew problem, your colleague said someone will call me in a few minutes, but No one call me. two service request is 1-92573181 and 1-92445881. The phone 0800028 haven't been answered. I no longer need the product. Please refund the money that was charged to my account

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BDingus
Level 7
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Message 4 of 5
‎12-27-2021 05:39 PM

Re: Refund me

I called and was on hold for 25 minutes. This is not an acceptable solution. Please cancel the subscription and refund the money immediately.

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Kumar_suman
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Message 5 of 5
‎12-29-2021 04:32 AM

Re: Refund me

Hi @Zeyu ,

Greetings from McAfee.

As we discussed on call, we have initiated the refund from our end. Your refund order number is CS2930019264

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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