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BDingus
Level 7
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Message 1 of 5

Refund me

Auto renewal change apparently wasn’t saved so an annual subscription charged my account this morning. I no longer need the product as I have another security service. Please refund the money that was charged to my account this morning

4 Replies
Magesh
Moderator
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Message 2 of 5

Re: Refund me

Hi @BDingus 

We are sorry for the inconvenience caused. Please access the below link to contact our chat support to process your refund request. You may also reach us on our toll free number 866-622-3911 if  you live in USA or canada. 

Chat Support 

Regards

Magesh J

Zeyu
Level 7
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Message 3 of 5

Re: Refund me

I have applied for a refund service of unexpected renew problem, your colleague said someone will call me in a few minutes, but No one call me. two service request is 1-92573181 and 1-92445881. The phone 0800028 haven't been answered. I no longer need the product. Please refund the money that was charged to my account

BDingus
Level 7
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Message 4 of 5

Re: Refund me

I called and was on hold for 25 minutes. This is not an acceptable solution. Please cancel the subscription and refund the money immediately.

Kumar_suman
Moderator
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Message 5 of 5

Re: Refund me

Hi @Zeyu ,

Greetings from McAfee.

As we discussed on call, we have initiated the refund from our end. Your refund order number is CS2930019264

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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