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Masesi
Level 7
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Message 1 of 12

Refund in South Africa

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Hello. My subscription got renewed unexpectedly. I tried contacting support for a refund but the number they gave me me 0117075566 does not go through. I can't even find an email address to write to. Please help me with this issue.

 

2 Solutions

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Madhan
Moderator
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Message 2 of 12

Re: Refund in South Africa

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Hello @Masesi 

Auto Renewal is a feature that helps renew your subscription automatically ensuring your devices/computers protected continuously. Please access the below article for more information on Auto Renewal,

FAQs for the McAfee Auto-Renewal program

Since you are unable to reach the number, please access the below link where you can get in touch with one of our Chat Representative and your query/issue will be addressed,

McAfee Chat Support

Regards,
Madhan M 

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Re: Refund in South Africa

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Hi @Masesi 

As discussed, We have raised your request for refund and same will be processed within 3-5 business days.

Service Request Number : 484570-2955298600

Please use the link to contact our support for further assistance.

Regards,
Sudharsanam G

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11 Replies
Madhan
Moderator
Moderator
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Message 2 of 12

Re: Refund in South Africa

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Hello @Masesi 

Auto Renewal is a feature that helps renew your subscription automatically ensuring your devices/computers protected continuously. Please access the below article for more information on Auto Renewal,

FAQs for the McAfee Auto-Renewal program

Since you are unable to reach the number, please access the below link where you can get in touch with one of our Chat Representative and your query/issue will be addressed,

McAfee Chat Support

Regards,
Madhan M 

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Masesi
Level 7
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Message 3 of 12

Re: Refund in South Africa

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Hi @Madhan

I can't seem to access the chat support link

Madhan
Moderator
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Message 4 of 12

Re: Refund in South Africa

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Hello @Masesi 

Due to nature of this incident, we will contact and help resolve your issue privately. I've sent you a private message. Please check and respond.

Regards,
Madhan M

Re: Refund in South Africa

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Hi @Masesi 

As discussed, We have raised your request for refund and same will be processed within 3-5 business days.

Service Request Number : 484570-2955298600

Please use the link to contact our support for further assistance.

Regards,
Sudharsanam G

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Re: Refund in South Africa

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Good day,

I have exactly the same problem as this user.

I cannot get through to the 011 707 5566 number. It disconnects before anyone answers.

I read in another group that one should uninstall the programme from your laptop and request a refund. I uninstalled and tried to request the refund, but everywhere on the site I just get redirected to the number above.

I have been trying to get to someone since 5 May in order to get the refund within 30 days. 

Please help! I do not want to pay for a service I no longer have, only to hear later on that I did not cancel within 30 days. 

Thank you

Aneen

Re: Refund in South Africa

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@Madhan 

@Sudharsanam_G1 

Can 1 of you please assist this member with his refund in SA

 

Re: Refund in South Africa

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@Madhan

@Sudharsanam_G1 

Could one of you kindly assist me with this refund? It has been almost a month with no assistance so far. 

Thank you very much.

Regards

Aneen

You can contact me at **personal information omitted**  

Re: Refund in South Africa

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Try the mod here same question

@Allwyn_GI  same question as you replied to

 

Magesh
McAfee Employee
McAfee Employee
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Message 10 of 12

Re: Refund in South Africa

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Hi @aneenvernon 

I have sent a private message to you. Please respond with the details . We will help you resolve your refund query.

 

Thanks,

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