Hello. My subscription got renewed unexpectedly. I tried contacting support for a refund but the number they gave me me 0117075566 does not go through. I can't even find an email address to write to. Please help me with this issue.
Solved! Go to Solution.
Auto Renewal is a feature that helps renew your subscription automatically ensuring your devices/computers protected continuously. Please access the below article for more information on Auto Renewal,
Since you are unable to reach the number, please access the below link where you can get in touch with one of our Chat Representative and your query/issue will be addressed,
Due to nature of this incident, we will contact and help resolve your issue privately. I've sent you a private message. Please check and respond.
I have exactly the same problem as this user.
I cannot get through to the 011 707 5566 number. It disconnects before anyone answers.
I read in another group that one should uninstall the programme from your laptop and request a refund. I uninstalled and tried to request the refund, but everywhere on the site I just get redirected to the number above.
I have been trying to get to someone since 5 May in order to get the refund within 30 days.
Please help! I do not want to pay for a service I no longer have, only to hear later on that I did not cancel within 30 days.
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