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Refund and cancel Renewal

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Hi McAfee,

I would like to cancel and refund my renewal which there's no information or approval from me first. I already switched my computer, so I think I need to refund the renewal CS2700984808 on March 5, 2021. I already tried several times but still can't reach. Need help from somebody from McAfee to process my request. Thanks 

 

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Madhan
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Message 5 of 5

Re: Refund and cancel Renewal

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Hello @handi_sul 

We have contacted you and processed refund successfully. Please do reach us if you are willing to purchase McAfee in future. You can also visit our McAfee Website for new product launches, product info and discounts/offers.

Regards,
Madhan M 

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Rajiv_s1
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Re: Refund and cancel Renewal

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Hello @handi_sul 

Auto Renewal is a feature that helps renew your subscription ensuring all your devices/computers are protected. More information on Auto Renewal is in the below McAfee Document,

McAfee Auto Renewal

We are sorry that there is no option to check your subscription and help you with process the refund through Community. Kindly contact our Chat or Phone support where they can check your account and process the refund as well if applicable.

Regards,
Rajiv S

Re: Refund and cancel Renewal

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Hi @Rajiv_s1 ,

 

Thanks for your reply

 

I already tried several time and make 8-10 Service Request (SR) and also try to call but I can't reach it. I would like you help me to email or inform to division or someone related to refund and cancel my renewal. Following is information :

Place to purchase : Auto Renewal (McAfee)

Description of Purchase : 

McAfee® LiveSafe - 1 Device
( 1-year subscription)

 

I need your help or someone who can help me. Because I already tried so many time but still can't reach. Chat by system always same, can't talk to someone, only system. Appreciate for you help.

 

Thanks

Handi  

Re: Refund and cancel Renewal

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Hi, @Rajiv_s1 



There's no phone call or email to settle my problem. Anyone or division can help me ? I just want refund and cancel the renewal only. I hope you or others team of McAfee can help because almost 1 month without any information or decision . Very...very appreciate for your help. Thanks, @Rajiv_s1  

Best Regards,

Handi

Madhan
Moderator
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Message 5 of 5

Re: Refund and cancel Renewal

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Hello @handi_sul 

We have contacted you and processed refund successfully. Please do reach us if you are willing to purchase McAfee in future. You can also visit our McAfee Website for new product launches, product info and discounts/offers.

Regards,
Madhan M 

View solution in original post

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