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TGuy
Contributor
Message 1 of 3

Refund Request

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Good day

I'm from South Africa and have been attempting to request a refund since being unexpectedly debited  on the 4th. I have since turned off the auto renewal function which I admit that I should've turned off earlier, but to still request a refund or cancel my subscription has proved difficult. 

The contact number provided to contact support doesn't work, nor does it work to contact support via the social media platforms indicated on the website and the chat bot is unable to assist either.

Could you kindly assist in helping to resolve the matter. I've seen numerous clients in the forum have similar issues and not be able to contact the support services on the numbers provided

1 Solution

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TGuy
Contributor
Message 3 of 3

Re: Refund Request

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Hi @Magesh 

 

Thank you for the respond.

My contact details +27721151891 You can call me any day from 8H00 to 21H00 GMT South African time.

 

 

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2 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 3

Re: Refund Request

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Hi @TGuy 

We are sorry for the trouble. we have sent a private message. please respond with the details to help you resolve your query.

Regards

Magesh J

TGuy
Contributor
Message 3 of 3

Re: Refund Request

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Hi @Magesh 

 

Thank you for the respond.

My contact details +27721151891 You can call me any day from 8H00 to 21H00 GMT South African time.

 

 

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