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Meganalthouse
Contributor
Message 1 of 4
‎06-02-2022 04:28 PM

Refund Issues

My subscription was automatically renewed on 5/25. I don’t need it anymore. I called on 5/25 for a refund. They said that there was an error, they have to escalate it, and I will receive a call within 48 hours. I never received a call. I called on 5/27 again. Received the same answer. Waited until 5/1, called again and was told that once again I needed to wait for a call back within 72 hours. I just called again and was told that I need to wait for a call. They said that I would receive and email with additional info which I never did. It’s not in my spam folders either. And they confirmed that they have my correct email. I don’t know what to do at this point I’m so frustrated and I feel like nothing is ever going to get done

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3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4
‎06-02-2022 07:22 PM

Re: Refund Issues

Hi @Meganalthouse 

We regret for the inconvenience!

Kindly contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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Sudharsanam_G1
Moderator
Moderator
Message 3 of 4
‎06-02-2022 07:22 PM

Re: Refund Issues

Hi @Meganalthouse 

We regret for the inconvenience!

Kindly contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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Meganalthouse
Contributor
Message 4 of 4
‎06-16-2022 07:56 PM

Re: Refund Issues

I have called and called and called and they will not help me. They keep “escalating” my case and I don’t get a call back. I’ve been doing this for almost a month. Please get someone to actually help me

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