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Ponkumaresan
Contributor
Message 1 of 4
‎12-30-2021 11:14 PM

Purchase unsuccessful- amount deducted from bank

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I recently tried to purchase mcafee total protection for 2 years and 5 device . Amount is deducted from my  bank account but I got unsuccessful purchase error. Is it possible to get a refund? 

When I contacted Mcafee they told me transaction is pending. When I contacted bank they want a proof for the same and Mcafee couldn't provide that. Anyone else faced similar issues? Can someone help me as I feel it is a ping pong between bank and Mcafee without any proper solution?

10 people had this problem.
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1 Solution

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AvinashP
McAfee Retired
McAfee Retired
Message 4 of 4
‎01-07-2022 08:50 AM

Re: Purchase unsuccessful- amount deducted from bank

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Hi @Ponkumaresan,

The payment has been processed and the product is now active under your account, please login to home.mcafee.com to locate your product. Please let us know if there are any other concerns.

Thanks,
Avinash.

View solution in original post

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3 Replies
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 4
‎12-31-2021 06:01 AM

Re: Purchase unsuccessful- amount deducted from bank

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Hi @Ponkumaresan,

We are truly sorry for the inconvenience caused, I have sent a private message requesting for some details. Please respond to my message with the requested details to assist you further on the issue.

Thanks,
Avinash.

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Ponkumaresan
Contributor
Message 3 of 4
‎01-07-2022 08:33 AM

Re: Purchase unsuccessful- amount deducted from bank

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Hi @AvinashP , 

I have given the details you asked as a personal message a week back. Kindly reply to me how to proceed further.

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AvinashP
McAfee Retired
McAfee Retired
Message 4 of 4
‎01-07-2022 08:50 AM

Re: Purchase unsuccessful- amount deducted from bank

Jump to solution

Hi @Ponkumaresan,

The payment has been processed and the product is now active under your account, please login to home.mcafee.com to locate your product. Please let us know if there are any other concerns.

Thanks,
Avinash.

0 Kudos
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