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Stalz
Contributor
Message 1 of 8

Problem to contact the service.mcafee.com for almost a week

Dear

Please can someone help me ?-It has been a week I'm trying to contact McAfee for an issue with the installation of McAfee on my Macbook. The service.mcafee.com is still blank. This community forum is my last resort to get help.

 

Thank you

 

7 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Hi @Stalz 

We regret for the inconvenience!

Please let us know the following to assist you better:

  1. MAC Version
  2. Screen shot of error message
  3. McAfee subscription

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Stalz
Contributor
Message 3 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Dear

 

please find the information about my Mac: MacBook Air (11-Inch, Early 2014), Processor 1.4 GHz Intel Core i5. (macOS Mojave version 10.14.6)

 

 

 

Sudharsanam_G1
Moderator
Moderator
Message 4 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Hi @Stalz 

We regret for the inconvenience!

Kindly perform the below steps and update the outcome.

  • Remove Mcafee traces or any 3rd party AV traces from the below location, if available
    • /usr/local/
    • /Library/Application Support
    • /Library/LaunchAgents
    • /Library/LaunchDaemons
    • /Library/PreferencePanes
    • /Library/Preferences
    • /Library/StartupItems
    • /private/var/tmp/
  • Empty trash
  • Reboot MAC

Regards,
Sudharsanam G

Stalz
Contributor
Message 5 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Dear 

 

Please find in attachment the screen shot of the error message popped up while I tried to launch McAfee last week.

 

thank you

Kumar_suman
Moderator
Moderator
Message 6 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Hi @Stalz ,

Greetings from McAfee.

We regret the inconvenience caused. McAfee is aware of the issue. Our engineering team is working on to release a fix version soon. We will update you once new update is released.

Regards,

Kumar

Stalz
Contributor
Message 7 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Kumar

 

Thank you very much for the update. I hope the fix version will be released shortly.

 

 

Best Regards

Stalz
Contributor
Message 8 of 8

Re: Problem to contact the service.mcafee.com for almost a week

Dear Kumar

I would like to know If they have released the fix version.

 

 

Regards,

 

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