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paulg83
Level 7
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Message 1 of 4

McAfee Can't Update... Along with Windows and iTunes

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Hi all,

Got a pop up from McAfee saying that my computer is At Risk because it can't update. It says to please check my internet connection. Well, my internet seems to be working fine. The McAfee Virtual Technician wouldn't work either. I tried downloading it again and it said "Virtual technician can not check your computer. Unable to reach application server. Please connect to internet and try again." Something similar is happening with my Windows updates. There are also errors on my iTunes--I can't connect to the Music Store, it says "the connection has timed out. Make sure your network settings are correct and your network connection is active." Besides these things, my internet seems to be working fine and dandy. Does this have something to do with my Firewall setting? I tried resetting them back to default and no-go. I feel like there is probably an easy solution to this--uncheck a box or something--but have no clue as to what it is.

Appreciate any help!

-Paul

1 Solution

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ConorD62
Level 12
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Message 2 of 4

Re: McAfee Can't Update... Along with Windows and iTunes

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Hi Paulg83,

Please do the following:

1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings… and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.

Thanks.


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3 Replies
ConorD62
Level 12
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Message 2 of 4

Re: McAfee Can't Update... Along with Windows and iTunes

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Hi Paulg83,

Please do the following:

1.    Please  open Internet Explorer and click Tools -> Internet options.

2.    Please  click on Connections tab.

3.    Click LAN Settings… and a window named LAN Settings will open.

4.    Please  uncheck all options and click on Ok.

5.    Please  close Internet Explorer window.

Thanks.


View solution in original post

kna81
Level 7
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Message 3 of 4

McAfee Can't Update... Along with Windows and iTunes

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Thank you so much!  I was having the exact same problem and your solution worked like a charm.  Everything is updating normally now.

paulg83
Level 7
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Message 4 of 4

McAfee Can't Update... Along with Windows and iTunes

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Thank you!

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