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AP
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Message 11 of 13

Re: I am getting terrible service from McAfee support.

Service number 1-81749691

My story similar to others. In my case, the website fails on a renewal - I'm trying to pay for the product! -  "unexpected error" fail at the final payment step. 

The support links online direct me incorrectly to Technical Support, who then tell me they will transfer me to the "renewals" team. That transfer results in permanent hold music (I waited 30 min twice).  This is the third time...

The outsource people are polite but cannot resolve. Under resourced, and system is directing to the wrong team, no way to get a sales person to take my money....

Time to find another password manager? It's only $20 a year, but they are wasting hours of my time with this poor infrastructure.,.......

 

 

  

 

 

 

 

Re: I am getting terrible service from McAfee support.

@sivasubramanian 

Can you assist this user please

Re: I am getting terrible service from McAfee support.

@AP 

Sorry for the inconvenience caused. We request you to enable the renewal for your account on McAfee portal and try renewing the True Key. Please update us the status.

Regards
Siva N

 

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