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Cannot access Refund services from the UK

I've tried using the online refund service on the support section of the main website but it just brings me to my subscriptions. I also cannot find a customer service email.

I had an auto renewal that is double the price of what I initially paid 2 years ago and want to refund it then stop using McAfee. How can I get in contact with support?

Thanks.

7 Replies

Re: Cannot access Refund services from the UK

I have the same problem.

I was sent a private message by the support community on the refund process.

I do not know if i can trust it.

Please let me know what happened in your case.

 

 

 

Re: Cannot access Refund services from the UK

Day 1 - no word back.

With the level of quality that has been given to McAfee's website architecture and structure I can only assume that obscuring the refund functionality of their site is done on purpose to stop users from getting in contact.

Very toxic practice from a big company.

Re: Cannot access Refund services from the UK

HI!

THANK YOU FOR YOUR RESPONSE!YOU ARE ABSOLUTELY RIGHT!

HERE IS MY EXPERIENCE: I WENT TO THE OPTION TECHNICAL SUPPORT WHICH HAS LIVE CHAT WITH THEIR REPRESENTATIVES.

I TALKED WITH SIX DIFFERENT REPRESENTATIVES IN ORDER TO CONVINCE THEM THAT I COULD NOT DIAL THE NUMBER PROPOSED ON THEIR SITE( I AM FROM GREECE) AND THEY SHOULD SUGGEST SOMETHING ELSE.

FINALLY, A REPRESENTATIVE FROM THEIR SALES DEPARTMENT CALLED ME AND TOLD ME THAT I WILL GET MY MONEY BACK WITHIN 5-6 WORKING DAYS.

I AM WAITING…. I DO NOT TRUST THEM AT ALL! I SPENT THREE DAYS ON TRYING TO DEAL WITH THIS ISSUE. COMPLETE MADNESS!

Re: Cannot access Refund services from the UK

Μια από τα ίδια. Χτυπιέμαι εδώ και μέρες να τους βρω. Ελπίζω μέσα από το forum να γίνει κάτι.
Venkat_YM
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Message 6 of 8

Re: Cannot access Refund services from the UK

Hi @jasondonnellya 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 08000287581 or connect using the below link.

McAfee Consumer Support

Regards,
Venkat

Venkat_YM
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Message 7 of 8

Re: Cannot access Refund services from the UK

Γεια @jasondonnellya,

Χαιρετισμούς από το McAfee.

Λυπούμαστε που σας ενημερώνουμε ότι δεν έχουμε επιλογή να ξεκινήσουμε την επιστροφή χρημάτων μέσω της κοινότητας, επομένως σας συνιστούμε να επικοινωνήσετε με την υποστήριξη καταναλωτών στο 80044148867 ή να συνδεθείτε χρησιμοποιώντας τον παρακάτω σύνδεσμο.

Υποστήριξη Καταναλωτών McAfee

Χαιρετισμοί,
Venkat

Re: Cannot access Refund services from the UK

My Dear Venkat Moderator, if we could dial the number you mentioned ,we could also dial the number proposed on the site.I am afraid you have not understand what the problem really is.

WE CANNOT DIAL THIS NUMBER BECAUSE IT IS NOT SUPPORTED BY OUR  PHONE COMPANIES WHICH ARE IN EUROPE.

PRACTICALLY ,  suggesting a phone number that cannot be dialed is not customer service , but a nasty joke to the nonAmericans  who made the mistake and bought Mcfee products.

Besides,it would be much easier  for the customers to  send e- mails. Not including an e- mail addreess -when it comes to refunding-is a huge mistake which has disappointed many customers.

Another moderator sent me a private message  and told me that the community could help me with the refund process.

 

 

 

 

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