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DaneM
Level 7
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Message 1 of 2

Auto-renewal refund

I realize that refunds cannot be determined or issued via the community forum page but alas, each time I call the customer support number: 0800-028-7581 it says the call cannot be completed as dialed and is thus unreachable. This is quite frustrating and exacerbates my ever-thinning my patience, you understand. 

 

The order invoice is #RA2732506952. The product is a 1 Year auto-renewed subscription to McAfee LiveSafe that I would now like cancelled forthwith and expect a full refund immediately. 

 

I do not wish to hear that I must try and call again a number that does not work, or that I must contact another support line for assistance. I wish this to be resolved here and now. 

1 Reply
Rajiv__s
Level 10
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Message 2 of 2

Re: Auto-renewal refund

Hi @DaneM 

Thanks for your prompt response. As we spoke earlier, the refund has already been processed. The refund order number is RA2732868664. The service request number is 484570-2949815851 Please let us know if you need any further help on this refund query. Thank you.

Note: It usually takes 5-7 business days for the refund to be credited into your source account.

If you want to purchase McAfee in future, you can always contact us in the community, or contact support team using this link or visit our McAfee website - home.mcafee.com. Thank you.

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

Regards,
Rajiv S

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