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Ag86
Former Member
Message 1 of 2
‎10-23-2009 08:33 AM

"Your subscription has expired"

A few months ago I installed the (free) McAfee Security Suite from Comcast. About a week ago I started getting warnings from McAfee telling me that my computer isn't protected and "Your subscription has expired". When I go into Security Center and click on "Fix" it send me to the McAfee website and it wants me to renew my subscription. I tried uninstalling then reinstalling McAfee from the Comcast website that worked for a few days then I started getting the warnings again. How do I fix this? :confused:
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exbrit
MVP
MVP
Message 2 of 2
‎10-23-2009 09:55 AM

RE: "Your subscription has expired"

You must have remnants of an old (non-Comcast perhaps?) subscription in your machine.

Try the following after temprarily enabling Windows Firewall for protection...

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.
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