"Restart computer before using" doesn't work

[ElizabethTilton]

I had to re-download and install the McAfee Security Suite, Cox Cable (included in the price), which I have used regularly. Everything about the installation seemed ok and the M logo appears on the Windows taskbar. But when I attempt to open the Security Center I get a message that in order to use it I have to restart my computer, which I have already done several times but with no success. Clicking on the logo will Check for Updates and Verify Subscription.
Can anyone please help me out? I may be protected but am not at all certain about that.
Thanks much from Elizabeth

[BalaSGS]

Hi,
Please clarify and follow the steps bellow,
What is the Operating system you use?
Did you made any recent changes you made to the computer?

Steps

Option 1
Windows 2000 and XP users

1.Right-click Start and select Explore.
2.Navigate to c:\Documents and Settings\All Users\Start Menu\Programs\Startup.
3.Delete the file $McRebootA5E6DEAA56$.
Note: This filename varies, and the numbers could be slightly different.
4.Reinstall your applications.

Windows Vista users

1.Click Start, Search, type explorer.exe, and press ENTER.
2.Navigate to c:\Users\All Users\start menu\programs\startup.
3.Delete the file $McRebootA5E6DEAA56$.

Note: This filename varies, and the numbers could be slightly different.

4.Reinstall your applications.
Or

Option 2
Follow the FAQ Document ID: TS100430
First restart your computer. If you are still prompted to reboot, perform the steps below.


Windows 2000 / XP / Vista

1.Click the link below to download TS100430.bat.
http://download.mcafee.com/products/licensed/cust_support_patches/TS100430.bat to your Desktop.

2.Save the file to your desktop.
3.Double-click TS100430.bat. For Windows Vista, right-click TS100430.bat and select Run As Administrator.
4.Restart your computer.

[ElizabethTilton]

Many thanks for the reply. I followed your instructions for Windows XP to delete the given file in Startup (the file name on my computer was $McInstBootA5E6DEAA56$) and the Security Center became immediately available to open with no "restart your computer before using" message. Now all is well again.

The only change I had previously made to my machine was to re-install the McAfee application from the Cox website.

Thanks again from Elizabeth

[BalaSGS]

Hi,
Great, let us know if you have any more concerns or issue. Open a new thread. Good luck
happy