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mcsync keeps crashing

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Every time I start my PC I get a message about mcsync has stopped working.

This shows in Security and Maintenance in Control Panel

Here are the details.

Faulting Application Path: C:\Program Files\mcafee\MSC\mcsync.exe



Problem Event Name: APPCRASH

Application Name: mcsync.exe

Application Version: 15.0.166.0

Application Timestamp: 577e3dec

Fault Module Name: mcsync.exe

Fault Module Version: 15.0.166.0

Fault Module Timestamp: 577e3dec

Exception Code: c0000005

Exception Offset: 0000000000086788

OS Version: 10.0.10586.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 7b85

Additional Information 2: 7b8550f446db8a60ca4daa5425d69ebe

Additional Information 3: 6b56

Additional Information 4: 6b561211a4a848305ed9f15328c65031



Bucket ID: 75b83ef3be53b4bc06450c9790ca2654 (120520060920)

My system is Windows 10 and McAfee is up to date.

This is a new PC that came with McAfee installed.

I removed it and reinstalled on my own licence but it made no difference.

I see old references to a similar problem but nothing new

Bill

1 Solution

Accepted Solutions

Re: mcsync keeps crashing

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Remote assistance from support including clean reinstall seems to have fixed it.

Bill

View solution in original post

6 Replies

Re: mcsync keeps crashing

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Best to first run MVT the virtual technician and if no fix note teh session number and call support. So far you only caller  sp call support

Call Support

after running

MVT

Post actual version of Security centre and build and version of web advisor please

Re: mcsync keeps crashing

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I've run MVT twice.

Log file attached.  This also shows versions.

Still got the error after each restart,

I'll see what support think.

Bill

Re: mcsync keeps crashing

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You shouldn't worry about that as long as SecurityCenter itself is green and states that it is protecting you.

However if you want to make certain you can either install, cleanup and reinstall as per TS101331 or

contact Technical Support, it's free of charge: Technical Support & Customer Service

Re: mcsync keeps crashing

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...and a second thought, make sure your system clock is accurate.  That sometimes causes these things.

Re: mcsync keeps crashing

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Remote assistance from support including clean reinstall seems to have fixed it.

Bill

View solution in original post

Re: mcsync keeps crashing

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Good luck ;)

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