Every time I start my PC I get a message about mcsync has stopped working.
This shows in Security and Maintenance in Control Panel
Here are the details.
Faulting Application Path: C:\Program Files\mcafee\MSC\mcsync.exe
Problem Event Name: APPCRASH
Application Name: mcsync.exe
Application Version: 15.0.166.0
Application Timestamp: 577e3dec
Fault Module Name: mcsync.exe
Fault Module Version: 15.0.166.0
Fault Module Timestamp: 577e3dec
Exception Code: c0000005
Exception Offset: 0000000000086788
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 7b85
Additional Information 2: 7b8550f446db8a60ca4daa5425d69ebe
Additional Information 3: 6b56
Additional Information 4: 6b561211a4a848305ed9f15328c65031
Bucket ID: 75b83ef3be53b4bc06450c9790ca2654 (120520060920)
My system is Windows 10 and McAfee is up to date.
This is a new PC that came with McAfee installed.
I removed it and reinstalled on my own licence but it made no difference.
I see old references to a similar problem but nothing new
Bill
Solved! Go to Solution.
Remote assistance from support including clean reinstall seems to have fixed it.
Bill
Best to first run MVT the virtual technician and if no fix note teh session number and call support. So far you only caller sp call support
after running
Post actual version of Security centre and build and version of web advisor please
I've run MVT twice.
Log file attached. This also shows versions.
Still got the error after each restart,
I'll see what support think.
Bill
You shouldn't worry about that as long as SecurityCenter itself is green and states that it is protecting you.
However if you want to make certain you can either install, cleanup and reinstall as per TS101331 or
contact Technical Support, it's free of charge: Technical Support & Customer Service
...and a second thought, make sure your system clock is accurate. That sometimes causes these things.
Remote assistance from support including clean reinstall seems to have fixed it.
Bill
Good luck 😉
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